PROMPT STUDIO / INFORMATION
Refund & Cancellation Policy
Clear support for digital purchases.
Last updated: 11 October 2026
Digital purchases
Please review the product description and free samples before purchasing. Once the digital collection has been delivered and is accessible, change-of-mind cancellations are generally not accepted. This does not limit any rights you have under applicable law.
When a refund is available
We will review refunds for duplicate successful charges, a verified payment for which we cannot provide access, or a material defect or mismatch with the advertised collection that we cannot resolve. A payment that failed or remains pending must first be checked with the payment provider.
How to request help
Email codeminglelab@gmail.com with your purchase email, order or payment reference, and a description of the issue. Please report issues within 7 days of purchase where possible; this reporting window does not remove statutory rights. Do not send card details, passwords or access codes.
Review and refund timelines
We aim to acknowledge requests within 2 business days and resolve them within 7 business days after receiving the necessary information. Approved refunds are initiated to the original payment method within 5 business days. Bank or payment-provider processing may take a further 5–10 business days. Contact us if a refund has not arrived after that period.
Cancellation and access
You may close checkout before completing payment. There is no recurring subscription to cancel. When a purchase is refunded, access associated with that purchase may be withdrawn.
Test payments
Payments explicitly marked Test mode do not transfer real money and therefore do not create a monetary refund.